Returns / Warranty

Your CRAZY skates have been designed for minimum maintenance and maximum fun. Please read the following consumer guidelines for our company warranty and returns policy.

If you believe that you are entitled to a warranty claim for a product that you purchased through the Crazy Skate Company, pl ease read the following guidelines to assist you in making a claim.

1. If you have purchased the product through the Crazy Skate Company directly or through one of its direct selling channels (eBay/Amazon - seller CrazySkatesCompany), then complete the online warranty claim form below. Please be sure to read the helpful information below to ensure you fully understand the warranty procedure and requirements to complete and submit your warranty claim form.
2. If you purchased your product/s through an approved dealer or retailer, please refer your claim to them dir ectly. We will work with your approved retailer to expedite your claim via their returns and warranty policies.

We are committed to providing a fast turnaround on ALL warranty claims so that you experience minimum inconvenience.

 

90 Day Warranty

Crazy Skates Company offers a Warranty for a period of ninety (90) days after retail purchase, against material defects and workmanship. This Warranty is subject to some Terms & Conditions. Any claim on Warranty must be accompanied with your proof of purchase (please keep your original receipt).

 

Is it a MINOR or MAJOR fault?

The decision as to whether the problem is minor or major is a determination that can only be made by the Crazy Skates Company . This decision cannot be made by any other third party. The repair, replacement or refund of the product is the decision of the Crazy Skate Company based on that determination.

When the problem is minor, Crazy Skates Company as the supplier can choose between providing a repair or offering a replacement or a refund.
If the claim for warranty is determined not to be a major fault and can be repaired within a reasonable timeframe, the consumer cannot reject the goods nor can they demand a refund under Australian Consumer Law. If the consumer feels that t he determination of the product fault is not considered minor, then further information about consumer rights are available at: www.consumerlaw.gov.au

Crazy Skates may choose to:
(a) provide a Refind;
(b) Replace the product; or
(c) Repair the product.

When the problem/fault is determined to be major, Crazy Skates will offer a full refund or exchange of the product of the same type/style/size. All delivery and return cartage for the replacement process will be the responsibility of the Crazy Skate Company.

 

What your Warranty DOES NOT Cover

1. Damage as a result of weather. These skates are not designed for all weather conditions. They should always be used on a dry surface and keep away from extreme sun, wind, rain and humidity.
2. These skates are designed to work a certain way. Adjustments made to these skates that alter their performance (including non-genuine parts) will void the Warranty.
3. Misuse or mistreatment of your skates.
4. Normal and reasonable wear and tear of your skates and parts.
5. Size your skates correctly. Incorrectly fitted skates can alter performance and reduce the life of your skates.
6. This equipment is designed to be used on a smooth surface only. Any warranty claim may be voided if used on uneven surfaces including rough or moist terrain.

For more information please refer to www.crazyskateco.com

 

Goods Damaged in Transit

If any goods arrive damaged, please contact us as soon as possible. Crazy Skates will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. Please take photos of the damaged goods as soon as you receive them.

 

Processing Refunds

Should a refund be necessary it will be processed by the Crazy Skate Company and will normally be processed within 5 business days.

 

Refund, Replace or Repair Policy

Our Refund, Replace or Repair Policy of the Crazy Skate Company applies when you make a purchase online from www.crazyskateco.com. This policy does not directly apply to the purchase of any Crazy Skates products through a reseller (retailer or stockist). Should you have any questions about a refund, return or repair issue when purchased by a third party reseller, please refer to their store po licy for details.

If you wish to view the refund, return or repair policies of any Crazy Skate stockist , please contact or visit the place of purchase for details. As Crazy Skate products are sold by independent resellers, these policies may vary from goods purchased from this co mpany online store.

 

Warranty Exclusions

In some cases a refund, replacement or repair will not be offered if you:

• substantially modify the product;
• misuse the product contrary to user instructions or packaging labels;
• gift-cards, vouchers, credit vouchers.

The Crazy skate Company reserves the right to not provide a remedy (repair or replacement) in accordance with the improper us e of the product/s and/or where the product/s have been used predominantly in a commercial or business environment or for commercial or business purposes and the Crazy Skate Company, prior to purchase, expressly advised that the product is not designed for that environment or purpose.

 

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

 

Consumer Guarantees

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

1. Acceptable quality.
2. Fit for a particular purpose
3. Match description
4. Match the sample or demonstration model
5. Express warranties will be honoured
6. Spare parts and repair facilities will be available for a reasonable time after purchase
7. Title to the goods
8. Undisturbed possession of the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given. There may be circumstances where you are not entitled to a remedy. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

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