Thank you for alerting us to your situation, giving us the opportunity to assess your individual situation and act accordingly. We will be in contact with you at our earliest opportunity. In some cases, we may require more information from you in order to remotely assess your claim. The Crazy Skate Co. takes extreme pride in making some of the highest quality skate products available in the world today - we take all product claims seriously and will do our best to get you rolling again in no time!