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FAQs (Frequently Asked Questions)

What's a good beginner skate?

The shortest possible answer?

For Roller Skates, try our Glitter pop and Jam Pop size adjustable Roller Skates here:

https://www.crazyskates.com.au/glitter-pop-jam-pop

 

For Inline Skates, try our 148 Size adjustable Inline Skates here: 

https://www.crazyskates.com.au/148-size-adjustable

 

The Not So Short Answer:

What makes a good skate doesn’t change for a beginner or an advanced skater. Quality components and a great fitting design are the essential elements of a great skate. What makes a great skate for a beginner or advanced skater is then answered in the same way.

The most important element of a skate is fit - getting a boot that fits your feet well is 90% of the equation. Making sure that the boot is made of quality materials and built to last is a problem that has already been taken care of - you are already on the Crazy Skates webstore!

 

The next most important element is having the correct skate hardware and components. All Crazy Skates models come standard with:

- Poured Urethane wheels that are non marking and suitable for multiple surfaces.

- Urethane Bushings (for roller skates) which allow grip, turning and maintaining an edge.

- Full precision bearings with the correctly fitted spacers.

- Natural rubber or poured urethane stoppers and brake pads - non marking, long wearing and fast stopping.

 

As you look through our range, you can choose models with higher end features:

- Higher performance plates with greater rigidity (Galaxy, Apollo, NTS and Venus Plates)

- Wheels with shapes and hardnesses for specific purposes (Control Series, Wheel Candy and Zoom Wheels)

- Boots with heat moulding technology for competition use (Our DBX range)

- Boots with more luxurious materials for feel and breathability (Our suede leather Evoke range)

These features are simply extra performance or luxury upgrades that you can add or choose to make a good skate into a great skate for a specific purpose. They are not necessarily required for beginner skaters, but are nice touches. 

 

Things to avoid in cheaper skates that might be hard to notice:

- Plastic bushings, or no bushings at all - gives no ability to turn your roller skate.

- Skates that use very cheap foam and glues in their boot construction (check google reviews)

- Skates with a cast urethane or plastic wheels.

- Skates with plastic toe stops and heel brakes.

- Skates where no spare parts are available for purchase. 

- Skates that list the rating of the bearings as their primary marketing point.

- Skates with non-precision bearings.

- Size adjustable roller skates that use inline skate boots as roller skate boots.

- Inline skates that have soft, thin or weak ankle cuffs.

These can be very difficult things to observe when purchasing skates online. We highly reccommend visiting your local Crazy Skates stockist for a fitting session, or calling us at our office to ask which skate might best suit you or your child.

 


How do I find the correct size?

The best process to find your correct size is to use physical measurements from your best fitting shoes, and then find a skate with matching dimensions. Relying on a shoe size is leaving more to chance because shoe sizes differ greatly from brand to brand and even between models.

To take the guesswork out of it all, we have created a step by step process that you can use to find your correct fitting skate (or find the size of someone else, without them knowing about it!).

Watch our sizing video here: https://www.youtube.com/watch?v=kS_yXZETkwE

See our sizing infographic here: https://www.crazyskates.com.au/sizing-guide/
 

Remember that each skate model may have slightly different sizing, so it's best to double check your measurements as you add your skate to cart to make sure you are getting exactly what you want. 

 


Which is Easier? Roller Skating or Inline Skating?

Whilst there are subtle differences between roller skating and inline skating, the similarities far outweigh the differences. Some people may find one a little easier than the other, but everyone agrees that they are both great fun!

As a general rule, inline skates tend to be:

- Easier to learn

- Easier to skate in when skating outdoors

- Slightly faster than roller skates

- More similar to ice skating (If you can ice skate, chances are you’ll find inline skating very easy to transition into).

 

Roller skates tend to be:

- A little less stable than Inline skates. This agility makes dancing and spinning great on roller skates.

- A little more difficult to learn because they are slightly less stable.

- Are not quite as fast as inline skates.

- Roller skates are more susceptible to catching on debris on the ground than inline skates.

 

The honest truth is that most children who are learning to skate for the first time, will easilly be able to master the basic movements of skating within about a 30 minute period of effort. So we suggest to go for the colour or style that your child is most attracted to. If your child loves the teal glitter coloured roller skates, don't worry that Inline skating might be slightly easier, your child will very quickly learn to rollerskate and will love the colour so much - they will want to skate even more! Practice is really the key to success more than the style of skate.

If you are lucky enough to live near a rollerskating rink, we strongly advise spending time ther trying both styles of skating to see which one you are most comfortable with. Most people will quickly choose a skating style that they feel most comfortable with and this makes the decision very easy. 

 


How much growing room should I allow when purchasing skates?

This is all covered in our sizing video and PDF which can be viewed here:

Watch our sizing video here: https://www.youtube.com/watch?v=kS_yXZETkwE

See our sizing infographic here: https://www.crazyskates.com.au/sizing-guide/

You can always call us if you don’t understand the video or have further questions.

Remember that sometimes it’s best to not oversize an adjustable skate, it’s better to have a great skating experience in a skate that fits correctly. You can offset the cost of buying a new pair of skates later on by selling the Crazy Skates that you have now - our skates fetch a healthy resale value in marketplace communities.


How fast do we process and deliver your orders?

During business days Crazy Skates processes all orders placed through our website before 1:30pm AEST. We use both Australia Post and Star Track to get our customers’ orders delivered quickly and safely. In the current climate, we have seen lengthy delays with transportation due to COVID-19. The below information was obtained from Australia Post’s current delivery times.

All orders are shipped from our warehouse located on the Sunshine Coast, Australia. For same state deliveries expect orders to be delivered in 1 – 2 business days for both standard and express shipping methods depending on the postcode. Some items may take up to 5 days to arrive. For interstate deliveries using the standard service, most orders are arriving within 4 business days but may take up to 6 business days depending on the postcode. Most items using the express option can expect delivery within 1 – 3 business days though some items can take up to 6 business days to arrive depending on the postcode.

What sets our service apart is our ability to get your order out of our warehouse as soon as possible - usually the same day you submit your order. Delivery timeframe after that is purely the responsibility of the freight companies. You will be provided a tracking number to your email on the day your item ships, you can use this tracking code to follow your item from our warehouse to your door. Freight companies will provide you ETA and status information on thier tracking pages. If you have questions regarding the delivery status of your order, it's fastest to contact the freight company directly with your tracking code. 

 


What is the difference between indoor wheels and outdoor wheels?

Modern urethane compounds used in our wheels are perfect for skating on many different surfaces. However, what is accepted as "Outdoor Roller Skate Wheels" is a wheel with a hardness rating around 78a (this is generally the softest skating wheel made).

By having wheels that are very soft, it will allow a skater to skate on rougher outdoor surfaces by dampening the vibrations that come from the rough surface. Adults and skaters with a higher body weight will feel these vibrations more strongly than a child or lighter skater, so it more common for skaters to get outdoor wheels when they fit one or more of these categories:

- They have a high bodyweight

- They are skating long distances

- They are skating on rough surfaces

 

The downside of having very soft wheels is that the squishy wheel will absorb some of your speed as you skate. Skaters who really want to hit and maintain high speeds easily, tend to go for a harder wheel which will not squish and absorb speed as much. Harder wheels (usually hardness ratings from 90a to 100a) are harder and work well on smooth rink surfaces where vibrations are less. Harder wheels give you the ability to maintain spins, reach higher skate speeds and engage in slides. It is also essential to have harder wheels when skating at a skatepark, where the ability to slide in and out of stunts can mean avoiding serious injury. 

 

So, Can I use my outdoor wheels inside?

- Yes, but they will be slower when you skate, it will also be harder to do spinning tricks or slides. 

Can I use my indoor wheels outside?

- Yes, but they will transfer more vibration into your legs and you do take the small risk of taking chunks out of your wheel if you hit very sharp rocks or debris.

- You will also wear out hard wheels faster using them outdoors.

 

Wheel choice is less important for small children, as they are so lightweight that the need for dampening vibrations is lessened. They also don’t need to worry so much about softer wheels slowing them down. 

 

General Recreational skaters often needn't worry about what hardness of wheel comes on thier skates. If you are skating at only moderate speeds, over short distances, on mostly smooth surfaces - you can use almost any wheel without noticing a large speed or vibration difference. If you are just learning to skate, almost any wheel on our standard skate packages will be a great starting point for your skating, regardless of your choice to skate indoors or outdoors. Later on, once you decide what sort of skating you love doing (Speed, Dance, Skatepark, Derby, Artistic, Fitness....) you can choose a specialised wheel that will best suit that discipline.


In short, with the myriad of wheel options available to you it’s important to not get too lost in the technology and remember to focus on the joy of skating. Wheels are just one element of the experience. As long as you are skating on a wheel that is compatible with your skating environment and that wheel is a POURED URETHANE WHEEL (which comes standard on ALL Crazy Skates Models) you are sure to be having a great skating experience. Cast urethane wheels or plastic wheels offer a much lower performance experience and a much greater chance of slipping while skating as well as a higher chance of damaging the surface you are skating on.  


What is the weight limit of the Infinity Scooter range?

The tested weight limit of the Infinity Freestyle and City Series Scooters is 100kg. As the scooters increase in price, their general rigidity and comfort level for heavier riders increases.


What is the weight limit for Crazy Skates Roller Skates?

There is no international standard for roller skate weight limits and capacities. But rest assured that our skates are as tough as they come. Some of our models are deliberately made to be lightweight for learning and growing children, these skates will be less suited to skaters with higher body weights due to the flex that can occur when skating. 

Similarly, we produce some competition skates that are more than capable of handling the largest of skaters in high power racing and roller derby competition at the international level. Each skate has its own suitability to terrain, skate style, bodyweight range and skater power range. 

In short, it comes down to each individual skating style and situation. If you are concerned about the suitability of a particular skate model's suitability to your bodyweight and skating power - please contact us and we can give you general advice on the suitability of particular models for your situation. 

 

As a general rule of thumb, heavier skaters, powerful skaters and skaters with very large feet should consider our more expensive models of skates. Higher pricepoint skates in our lineup are strengthened and better accomodate the forces generated by larger and more powerful skaters. You can always call our office and we will be happy to advise a model that will be best suited to your specific circumstances.

 


What is the Difference between the Trix Adjustable Pro 3 Wheel and 4 Wheel?

The Trix is an advanced level skate. The three-wheeled option gives you greater outdoor performance and higher indoor speed. But, this comes with the need for a well-developed technique to control your skates as they are at a greater height. 

The three-wheel configuration also cannot be fitted with a heel brake however the four-wheel configuration can be fitted with a heel brake.

The Trix frame is the same on both the 3 wheeled and 4 wheeled option, you can swap backwards and forwards between the two using your same frame and different sets of wheels.

In short, 3 wheeled skates are in general more difficult to ride but are lighter and quicker outdoors, with a tighter turning circle. 4 wheeled skates are easier to ride and offer more grip in a rink scenario. 


The Product I Want is Out Of Stock on your Website. What can I do?

If the product you are looking to purchase is out of stock on our website you can click “Notify Me” which appears when an item is selected and is out of stock. Provide your details, and you will recieve an automated email as soon as that product becomes available again. You'll be the first to know! You can also contact Crazy Skates via our customer support form.

Remember on the form to give us as much information as possible. If you can provide the colour, EU size, model name and what your reasons are for selecting the skate - we can inform you how long until we expect stock and maybe offer an alternative that might suit all your skating needs. The more information you give us, the more we can assist you.

"My daugher is 6, we want a Rocket skate for her birthday......" is not really enough info for us to generate a helpful response.

A request like this gives us all the information to get you plenty of great options asap:
"My daughter has a 22cm innersole in her shoe and is a beginner skater, skating mostly at the roller rink. She is interested in roller skates and we would like size adjustable. The Glitter pop pink small is out of stock, and her birthday is on August 12, will you have more stock arriving before then? Or could you reccommend another skate in pink that might be suitable?"

 

 

 

 

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crazy Skates Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Crazy Skates Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4 Development Court, CALOUNDRA, QLD, 4551, . Our ABN is 56124180285. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

By purchasing from or creating an account on this website, you consent to recieve communication about your purchase and relevant promotions by email, text or phone.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Your Responsibilities For Shipping:

1 - Providing the Correct Address:
Please double check your address. If you submit an incorrect address on your order, you will be responsible for all return shipping costs or redirection fees associated with your purchase. If a return SafeGuard shipping label was included in your purchase, then the return/redirection costs will be covered by that guarantee. If you did not purchase a return SafeGuard label at the time of checkout, then all third party shipping costs to redirect and/or return your shipment to the Crazy Skates warehouse, due to the wrong address information submitted, all fees and associated charges will be your responsibility.

2 - Ensuring your Address CAN receive courier deliveries:
It is essential that couriers have access to your delivery address, this means only ship to an address where the courier can access your property. Gated communities, fenced properties and properties with dogs in the front yard may make your address inaccessible to couriers and will count as an incorrect/undeliverable address (refer to Providing the correct address).   

3 - Ensuring you are ready to receive your package:
All shipments with an "Authority to Leave" require a safe place at your front door for the courier to utilise in the event that you are not home when your shipment arrives. Please make sure that there is a covered, protected place that is out of sight from the street where your package can be left. Failure to do so may result in your package being damaged by weather, or stolen by opportunistic passers by. Damage and theft of shipments once they have been successfully delivered to your door are not the responsibility of the courier or Crazy Skates.
 
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Track your package daily to see it's progress. Knowing when your package is due to arrive will help you plan to pick it up as soon as possible after it is delivered. If your package tracks as "Delivered" and you have not located your package - call us immediately. 
Track your package here at this link: https://www.crazyskates.com.au/_myacct/nr_track_order

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This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

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What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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You may choose to restrict the collection or use of your personal information in the following ways:

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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